When it comes to careers, I personally salute the people working within the medical industry. Nurses and Doctors are someone I look up to because their job is not a joke. They are basically saving people’s lives daily! If you are a nurse or a doctor, applaud yourself as you are doing a great and inspiring job.
With your kind of job, I’m pretty sure that you are able to handle all kinds of people, with different behaviors and characteristics. But, amongst your patients handling the irate one can be your biggest challenge. Although nurses and doctors are known to be doing your best in helping your patients control their emotions, they are instances that you’ll be confronted by an angry patient.
Why do patients get angry?
It is part of our nature to be angry but if a person is feeling pain, experiencing stress, and anxiety. The result is, they will no longer have a control over their emotions. As a result, they will be made to everyone that surrounds them.
If you’re an experienced nurse, you know that these kinds of patients will be testing your patience, compassion, and skills as a nurse. How will you handle the situation?
Recognize the early signs
As a nurse, you have the ability to recognize the signs is one of your patients is becoming angry like clenched fists, tightened jaw, and sudden changes in your patience behavior.
Keep yourself calm
As you deal with an irate patient, the best and most effective approach you can do is to remain calm. You should always keep in mind that your patient is not doing it on purpose but, they are just releasing their anxiety for being hospitalized or just seeking attention. As you remain calm, you’ll have the situation under control and it would be easier for you to address your patient.
Start a friendly conversation
Help your patient release his emotions by engaging in a conversation because the majority of patients with an irate behavior just wants to be heard. As you start the conversation, always ensure that you’ll address the patient with his name, maintain an eye contact and speak with a soft voice. Aside from those, let your patient feel that you understand what he is going through and solve the problem by paraphrasing what your patient has told you and explain the whole situation in a very polite manner.
Understand where your patient is coming from
In these situations, you should show empathy, understanding and never get tired of apologizing to your patients. As you do so, your patients will feel your presence and support on what they are going through.
Always set boundaries
If your patient’s difficult attitude is endless, it would be best if you’ll set some limits. For instance, let them know that you will be checking on them after 15 minutes. For some situation, you have to keep some boundaries for your own protection.
As a nurse, you cannot really get away from these kinds of patients, but, by following these tips, you’ll be able to handle them properly.